Customer Success Manager, EU

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Makersite

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🤖 Artificial Intelligence

📋 Compliance

SaaS • Artificial Intelligence • Compliance

Makersite is an award-winning data software company that specializes in providing sustainability data and product lifecycle intelligence solutions. The company empowers engineers, procurement teams, and sustainability experts to transform products and supply chains by making sustainable product decisions at scale. Makersite integrates artificial intelligence, data, and applications to offer features like automated lifecycle assessments, supply chain risk management, and AI-enabled ecodesign. Their platform facilitates compliance with global reporting obligations and enhances supply chain transparency, enabling organizations to achieve sustainability goals such as reducing carbon footprints and building resilient supply chains. Makersite is ideal for companies looking to manage product sustainability, compliance, and cost effectively using data-driven decision-making.

📋 Description

• Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals. • Offer domain and technical support on risk management, compliance, and cost optimization. • Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics. • Drive customer renewals by ensuring they achieve their desired outcomes with our solutions. • Identify opportunities for upselling and cross-selling to promote customer growth. • Collaborate with customers to develop project plans, ensuring accountability and success for both parties. • Work closely with the implementation team to ensure smooth onboarding and ongoing customer success. • Create and maintain success sheets, project documentation, and other materials to support customer success. • Monitor and report on customer progress, highlighting successes and identifying areas for improvement. • Act as the voice of the customer within the organization, advocating for their needs and challenges.

🎯 Requirements

• Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, or a related field. • 5+ years of experience in sustainability consulting, with a strong focus on lifecycle assessment (LCA). • Proven experience in customer success, account management, or related roles, particularly with large enterprise manufacturing clients. • Solid understanding of risk management, compliance, and cost optimization in the context of sustainability. • Strong project management skills, with the ability to develop and execute detailed project plans. • Technical proficiency in sustainability software tools and platforms. • Experience with European regulatory environments and sustainability standards. • Professional certifications in sustainability (e.g., LEED, GRI, LCA certifications).

🏖️ Benefits

• Competitive salary and performance-based bonuses. • Comprehensive benefits package, including health, dental, and retirement plans. • Opportunities for professional growth and development. • A collaborative and supportive work environment. • The chance to make a meaningful impact on the sustainability goals of leading global enterprises. • 30 days of paid time off per year. • State-of-the-art equipment.