Customer Success Specialist

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finanzen.net GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💸 Finance

💳 Fintech

📱 Media

Finance • Fintech • Media

finanzen. net GmbH is a leading financial portal in Germany, providing real-time data and information on global markets. The company offers tools and resources for investors, including charts, model portfolios, and personalized news pages, catering to individual investment decisions. It operates mobile apps and has operations in Austria, Switzerland, and the USA. As a subsidiary of Axel Springer SE, finanzen. net is part of a significant digital publishing group in Europe. Additional ventures include finanzen. net zero, a commission-free trading platform, and partnerships like BSDEX for cryptocurrency trading. finanzen. net GmbH stands at the intersection of finance, investment, and digital media, expanding its reach with innovative financial tools and services.

📋 Description

• You are the first point of contact for our customers and support traders in using the TraderFox software. • Advise and assist our customers via video call, phone and written communication • Provide support with questions about the TraderFox software and its features • Record, analyze and resolve technical issues • Assess whether challenges are software-related or arise from the trading process itself • Relay feedback and improvement suggestions to internal teams • Ensure high customer satisfaction through professional and service-oriented support

🎯 Requirements

• You are an outgoing person and enjoy communicating with customers • Solid knowledge of and a strong interest in trading and the stock market • Excellent communication skills in video calls, on the phone, and in writing • Confident and experienced use of software and digital tools • Strong customer and service orientation • Flexibility, reliability and team spirit • German language skills at C2 level and English skills at C1 level

🏖️ Benefits

• Modern office hubs & hybrid working • Training opportunities in financial markets/investment • Regular team events & strong company culture • Health & mobility benefits (company bike, public transport subsidy) • Attractive financial benefits & additional perks • An environment where you can contribute, grow and feel comfortable.