Customer Success Manager

🔥 11 minutes ago

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Logo of SimScale

SimScale

51 - 200 employees

Founded 2012

☁️ SaaS

🤖 Artificial Intelligence

SaaS • Engineering • Artificial Intelligence

SimScale is a cloud-native simulation platform empowering engineers with fluid dynamics, structural mechanics, thermodynamics, electromagnetics, and multiphysics analysis capabilities. The platform allows for real-time collaboration and integrates AI to enable faster, more efficient simulations without the need for special hardware. It serves industries such as architecture, automotive, electronics, and more, providing a cost-effective, scalable solution for engineering simulations.

📋 Description

• Act as a trusted advisor to VP, Directors, Executives and Engineering Champions • Own the end-to-end commercial health of your customer cohort • Lead Strategic Business Reviews (SBRs) and QBRs • Proactively identify 'at-risk' accounts through data-driven health monitoring • Serve as the 'Voice of the Customer' internally and collaborate with Marketing to turn successful customers into public advocates

🎯 Requirements

• A Bachelor’s degree in Engineering (Mechanical, Aerospace, or similar) • 5+ years in a high-growth SaaS environment in a technical customer-facing role (CSM, Account Management, or Technical Account Management) • Proven track record of carrying a quota and successfully managing renewals and expansions • Exceptional communication skills with the ability to navigate complex organizational structures • Familiarity with CRM data (Salesforce/HubSpot)

🏖️ Benefits

• Diversity, Equity and Inclusion initiatives • Professional development opportunities

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