Customer Success & Service Manager, German required

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EverReal

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 Seed Round on 2020-03

We offer a simple and refreshing way to manage your sales and letting

📋 Description

• You guide new customers from setup through to productive use. • You act as a reliable point of contact for your customer base, build genuine relationships, and remain composed even when situations become difficult. • You identify growth opportunities, conduct renewal conversations, and proactively drive upgrades and cross-sells. • You work with us to ensure our system automatically reports which customers are at risk and where potential is untapped. • You build workflows and agents yourself (e.g., with n8n, Zapier, Claude, GPT) to eliminate manual CS processes and to prepare reports supported by AI. • You deliver engaging trainings and webinars to help our customers get more out of EverReal. • The majority of our inquiries are handled by AI. What is escalated, you clarify with the customer and hand off to Engineering with clean documentation. • You pass customer feedback on in a structured way and ensure product decisions are based on real usage data.

🎯 Requirements

• Several years of experience in Customer Success, Account Management, or technical support, ideally in a SaaS environment. • Excellent customer skills, ability to build trust quickly, and resilience: you keep your composure even when customers are difficult. • Motivation to proactively develop customers, place upgrades, and close renewals. • A commercial mindset drives you. • Enthusiastic about AI and automation—you don’t just use them, you build them yourself. • Solid technical fundamentals (web technologies, APIs, databases) and the ability to explain technical topics clearly to customers. • Structured, analytical working style with an eye for process optimization. • Strong communication skills and the ability to inspire in workshops. • Fluent German and good English.

🏖️ Benefits

• A key role in a growing company with significant room to shape the role and high ownership. • Exciting sector: the real estate industry is undergoing change, experiencing a generational shift and adopting new technologies for greater efficiency—be part of the digital transformation! • An international, helpful, and motivated team that is looking forward to welcoming you and enjoying regular team events. • An inspiring company culture built on shared values like drive, positivity, progress, and “Deliver Wow.” • Attractive compensation package including company equity (Virtual Share Options). • Daily meal subsidy of €6.40 net via Lunchit. • To support your work–life balance we subsidize your Wellpass (Qualitrain) membership, giving you access to thousands of sports facilities across Germany.