Cloud Support Engineer II

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Lead critical global technical support for online customers • Deliver reliable B2B customer support via Akamai's chat and email channels for Enterprise and SMB clients • Collaborate internally to resolve technical issues quickly and ensure peak performance on Akamai's Network • Analyze Akamai Network issues, create proactive solutions, and investigate performance improvements • Adapt communication style for real-time chat and email support • Diagnose and resolve intricate technical challenges methodically • Prioritize urgent matters while maintaining precision in issue resolution • Drive customer success by understanding customer needs, providing CDN guidance, and facilitating training • Drive process improvement, operational optimization, and top-tier service metrics

🎯 Requirements

• 3–4 years of experience • Bachelor's degree in computer science or engineering • At least 2+ years of technical B2B support experience, including enterprise chat channel experience • Solid knowledge of the internet, including DNS, HTTP/S, and TCP • Linux/Unix basics • Knowledge of VPN, SAML, and authentication processes • Exceptional written communication skills • Ability to prioritize workloads and convey technical matters to stakeholders with varying technical expertise • Customer-centric approach and strong interpersonal skills • Collaboration and adaptability

🏖️ Benefits

• Health, well-being, and financial benefits • FlexBase flexible work arrangements: work from home, in an office, or a combination of both