Engagement Manager II

🕒 July 28

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Being the strategist and technical advisor to architects and technology leaders of Akamai's Premium customers • Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services • Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements • Being the central point of contact for the customer and lead account team to deliver customer success • Responding to escalations when various product, platform or implementation arise and identifying improvements to mitigate future risks • Being the customer champion internally, and influencing internal decisions within teams to help customer outcomes

🎯 Requirements

• Have 6 to 8 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields. • Be a customer advocate passionate about delivering technical solutions • Have knowledge of internet technologies and online industry including HTTPS, DNS, DevOps, Web Development and Web Security • Demonstrate good understanding or prior experience of working with CDNs • Demonstrate experience in a customer-facing role within the Information Technology industry • Demonstrate communication skills and an ability to build trusting relationships with customers across various levels • Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment • Demonstrate experience in Program or Project management in a cross functional and technical team

🏖️ Benefits

• Professional development opportunities • GROW and Mentoring programs • Internal events like the APEX Expo • Linkedin Learning tools