Senior Technical Support Engineer

🕒 August 17

🇰🇷 South Korea – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Lead investigations on Akamai's Guardicore Microsegmentation and Zero Trust product for customers • Learn and develop in-depth expertise in micro-segmentation and zero trust network security • Advise large enterprise customers and maintain strong relationships as the primary technical contact • Own problem resolution and collaborate with internal teams • Analyze technical issues and propose preventative solutions • Work closely with Engineering teams on customer issues

🎯 Requirements

• Extensive experience providing technical solutions and support for enterprise customers • Prior experience as an Escalation Engineer working with Support Engineers, R&D, and QA teams • Knowledge of Linux and Windows operating systems (mandatory) • Knowledge of networking, virtualization, cloud technologies, Kubernetes (K8S), and databases including Elasticsearch, MongoDB, and PostgreSQL • High availability and a responsiveness-focused mindset • Excellent communication skills for conveying complex technical information to technical and non-technical stakeholders • Excellent interpersonal skills and a customer-focused attitude • Ability to build and maintain professional relationships • Native Korean competency • Business-level spoken and written English

🏖️ Benefits

• Career development opportunities through GROW and Mentoring programs • Internal events such as the APEX Expo • LinkedIn Learning • 15-minute exploratory call with the Recruiter