Senior Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Lead investigations on Akamai's Guardicore Microsegmentation and Zero Trust product for customers • Learn and develop in-depth expertise in micro-segmentation and zero trust network security • Advise large enterprise customers and maintain strong relationships as the primary technical contact • Own problem resolution and collaborate with internal teams • Analyze technical issues and propose preventative solutions • Work closely with Engineering teams on customer issues

🎯 Requirements

• Extensive experience providing technical solutions and support for enterprise customers • Prior experience as an Escalation Engineer working with Support Engineers, R&D, and QA teams • Knowledge of Linux and Windows operating systems (mandatory) • Knowledge of networking, virtualization, cloud technologies, Kubernetes (K8S), and databases including Elasticsearch, MongoDB, and PostgreSQL • High availability and a responsiveness-focused mindset • Excellent communication skills for conveying complex technical information to technical and non-technical stakeholders • Excellent interpersonal skills and a customer-focused attitude • Ability to build and maintain professional relationships • Native Korean competency • Business-level spoken and written English

🏖️ Benefits

• Career development opportunities through GROW and Mentoring programs • Internal events such as the APEX Expo • LinkedIn Learning • 15-minute exploratory call with the Recruiter