Team Leader, Customer Care

🕒 October 15

🇫🇷 France – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nopillo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

☁️ SaaS

🏠 Real Estate

💰 $4.4M Seed Round - nopillo on 2024-09

SaaS • Real Estate

Nopillo is a France-based SaaS company that automates accounting and tax filing for owners of furnished rental properties (LMNP). It provides an online accounting application and tools (simulator, automated bookkeeping, amortization calculations), generates the required liasse fiscale, handles immatriculation/SIRET creation, and performs tele-declaration to French tax authorities. Nopillo also offers personalized audits, expert support, educational resources, and claims aggregated metrics (circa €24M saved for clients, 12,000 tax bundles generated, 8,000+ clients, average claimed savings ~€2,000/year).

📋 Description

• Coach Customer Care advisors through onboarding and ongoing development • Conduct regular 1:1s and manage individual progression plans • Recognize success and provide corrective feedback when necessary • Build a demanding, supportive, and customer-oriented culture • Ensure excellence across chat, email, and multichannel customer interactions • Handle escalations involving sensitive customer issues • Call customers regarding missed follow-ups or dissatisfaction • Develop customer self-service through processes, help-center content, and educational materials • Plan and allocate resources to ensure uninterrupted service • Monitor and manage KPIs including SLA, quality, productivity, and satisfaction • Identify recurring friction points and implement corrective actions • Lead end-to-end improvement projects based on process and ticketing issues • Analyze HubSpot data to identify root causes and prioritize high-impact initiatives • Continuously improve support processes, tools, and organization • Represent the Care team to Product, Sales, and Operations • Advocate for the customer internally and contribute to cross-functional strategic projects

🎯 Requirements

• At least 2 years of experience as a Team Lead for a Customer Care or Support team, ideally in a B2C environment • Experience as a hands-on manager-coach, comfortable with data, processes, and handling customer dissatisfaction • Ability to work in demanding, fast-moving environments • Versatility and agility • Knowledge of HubSpot or another ticketing tool • Curiosity about AI tools such as Claude and ChatGPT • Experience with complex topics such as taxation, accounting, legal matters, or finance is a plus

🏖️ Benefits

• Fully remote work • Meetings at the Paris office at least twice per year • CDI (permanent employment contract)

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