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Noping Tunnel

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🎮 Gaming

☁️ SaaS

💰 $2.9M Seed Round - NoPing on 2024-11

Gaming • SaaS

Noping Tunnel is a consumer-facing software service for online gamers that optimizes network performance and in-game responsiveness. It provides an AI-powered ping reducer that routes packets through multiple simultaneous routes, Multi Internet bonding (combine up to 6 connections), real-time route analysis (Internet GPS), and redundancy to reduce latency, packet loss and disconnects. The app also offers FPS boosting (system prioritization), real-time monitoring (ping, FPS, CPU/GPU, packet loss), pro player config presets, an aim trainer, and an audio pad (voice modulator and soundboard). It includes IP Block routing for accessing international game servers and added privacy. NoPing positions itself as a performance and reliability tool for competitive and casual gamers, claiming millions of users and endorsements from pro players.

📋 Description

• Design and implement AI agent hierarchies using frameworks such as CrewAI, AutoGen, LangGraph, or a custom architecture • Configure a granular authorization matrix by country, with autonomy control per capability • Implement intelligent escalation logic between layers with full context transfer • Design and implement an embeddings system with a chunking strategy and optimized indexing • Implement cross-lingual retrieval (responses in multiple languages) • Develop a continuous update pipeline as new data is generated • Configure integrations with WhatsApp Business API, Discord (bot), Telegram (bot), LiveChat (widget), email, and in-app chat • Implement unified cross-channel conversation history per user • Ensure human-like behavior: configurable delays, typing indicators, natural language • Integrate with internal APIs to execute automated actions (refunds, account management, diagnostics) • Implement seamless escalation to human agents with zero context loss • Develop AI assistance for human agents during N2 support • Build a centralized dashboard: live conversations, agent metrics, queue management, KB editor, SLA monitoring • Implement an N2 workstation for human agents with all necessary tools • Create an audit log and analytics system for continuous improvement • Deploy and manage on cloud servers (OVH, Digital Ocean, Linode) • Containerize with Docker/Kubernetes for 24/7 high availability • Monitor performance and optimize for fast response times under high load

🎯 Requirements

• Proven experience with multi-agent AI systems (CrewAI, AutoGen, LangGraph, or custom implementations) • More than 2 years of experience with RAG/embeddings at scale (chunking, indexing, retrieval) • More than 2 years of experience with multiple LLM APIs: Claude API, OpenAI API, Grok API, DeepSeek API, Kimi API, Gemini API • Experience with sentiment analysis and natural language processing • More than 2 years of experience with MCP servers (Model Context Protocol) • More than 3 years of back-end experience with TypeScript/Node.js (NestJS) • More than 3 years of front-end experience in TypeScript (React, Next.js) for dashboard development • Experience with RESTful APIs and WebSockets for real-time communication • Knowledge of relational databases (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) • Experience with WhatsApp Business API (or solutions like Twilio) • Experience developing bots for Discord and/or Telegram • Knowledge of human-in-the-loop design for AI systems • Hands-on experience with Docker and Kubernetes • Knowledge of Linux servers and deploying applications to production • Best practices in version control (Git) and web application security • Experience with real-time dashboards and monitoring

🏖️ Benefits

• Flexible working hours