Support Specialist – Finance

Job not on LinkedIn

🔥 2 hours ago

🇫🇮 Finland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

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Logo of Nordhealth

Nordhealth

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Nordhealth is a fast-growing software company focused on redefining healthcare through innovative products. The company is expanding internationally and values its diverse team of experts, including developers, sales personnel, customer service representatives, and project coordinators. Nordhealth is actively hiring new professionals and offers various employment opportunities such as fully remote and hybrid roles in Europe and the UK. To learn more, visit nordhealth. com.

📋 Description

• Act as the main support contact for customers, providing efficient, high-quality support meeting agreed targets and service levels • Build relationships with customer stakeholders and own escalations and complex cases through resolution • Support finance-related questions and setups in Provet, including invoicing, payments, VAT/tax settings, financial reporting and accounting integrations • Work independently and collaboratively to build support best practices • Collaborate with Sales, Marketing, Implementation and Product Development teams • Contribute to annual OKRs for the Business Unit, Team and Company • Participate in sales, marketing, implementation and product development tasks as needed

🎯 Requirements

• Background in finance, accounting or payments, through education or work experience • Experience supporting customers in a B2B software (SaaS) environment • Experience in healthcare or veterinary software is a plus • Ability to manage multiple customers and priorities at the same time • Fluent spoken and written English (required) • Additional languages are a plus • Prior experience of working in an international company • Ideally, experience working in a fast-growing, global SaaS company

🏖️ Benefits

• Competitive compensation and benefits • Learning and professional growth opportunities • The tools you need, and enjoy using • Frequent company events • Work in a meaningful industry and in a fast-growing, global company • Talented colleagues from around the world

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