Journey Consultant

🔥 0 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

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Nortal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

💰 $54.4M Debt Financing - Nortal on 2024-01

Healthcare • Consulting

Nortal is a digital transformation and technology consulting company that partners with governments, healthcare institutions, large enterprises and Fortune 500 companies to design, build and operate mission-critical digital services. The company delivers platform and engineering work across Microsoft, ServiceNow, Salesforce, Adobe and Atlassian ecosystems and provides services including strategy & transformation, cyber resilience, data & artificial intelligence, platform optimization, product & experience, technology & engineering, and IT outsourcing. Nortal operates globally with offices across Europe, the Americas and the Middle East, emphasizes AI-native teams and legacy modernization, and is positioned as a trusted strategic partner for public sector and regulated industries.

📋 Description

• Configure, build, and maintain customer segments and audiences using Adobe Experience Platform and Real-Time CDP • Develop audience qualification logic based on customer profiles, behavioral events, business rules, and marketing requirements • Build and maintain personalization rules, dynamic content, and conditional content logic • Configure, execute, and troubleshoot customer journeys using Adobe Journey Optimizer or comparable technologies • Investigate data flows, audience qualification issues, event processing, and profile data inconsistencies • Use SQL or similar query languages to analyze datasets and validate segmentation criteria • Collaborate with data operations teams to identify and resolve data quality issues affecting campaigns or journeys • Monitor live customer journeys, investigate issues, and coordinate resolutions with technical and business stakeholders • Ensure audience definitions, personalization rules, and journey configurations align with campaign requirements • Support team members transitioning from legacy marketing platforms to Adobe Experience Platform • Document configurations, technical findings, troubleshooting steps, and operational procedures • Collaborate with distributed teams and US-based stakeholders, maintaining clear communication and reliable handoffs • Conduct technical interviews through Nortal's Technical Interviewer Program

🎯 Requirements

• Hands-on professional experience with Adobe Experience Platform (AEP) and Adobe Real-Time CDP, including audience and segment creation • Experience with Adobe Journey Optimizer (AJO) or comparable platforms such as Unica, Salesforce Marketing Cloud, or Braze • Practical experience implementing personalization rules, dynamic content, and conditional content logic • Strong understanding of customer profiles, event data, audience qualification, and data flows within customer data platforms • Experience investigating data flow issues, analyzing event and profile data, and troubleshooting audience or journey execution problems • Working knowledge of SQL or a comparable query language • Ability to translate marketing requirements into audience definitions, personalization logic, and journey configurations • Strong analytical and problem-solving skills, with attention to data accuracy and execution quality • Experience collaborating with marketing, campaign operations, and data engineering teams • Advanced English level required • Availability to work during US Eastern business hours • Adobe Experience Platform or Real-Time CDP certification is nice to have • Experience with Snowflake or another cloud data warehouse is nice to have • Experience migrating marketing programs or customer journeys to Adobe Experience Platform is nice to have • Familiarity with Workfront or comparable work management tools is nice to have • Experience supporting knowledge transfer or onboarding is nice to have • Background in travel, hospitality, theme parks, entertainment, or related industries is nice to have

🏖️ Benefits

• Competitive USD salary • 100% remote work • Coworking spaces across LATAM • Paid time off and national holidays according to the employee's country's regulations, with full salary • Sick leave • Annual credit for work-life balance perks • Team-building activities, coffee breaks, tech talks, and after-work gatherings • Birthday off during the birthday week • Wellness check-ins and professional growth support from the People Care team • Flexible work model focused on outcomes and personal well-being

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