Senior Journey Consultant

🔥 1 hour ago

💃 Latin America – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 10%

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Nortal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Nortal is a strategic partner specializing in transformation services for governments, healthcare institutions, and businesses. With over 25 years of experience, Nortal employs a unique seamless methodology to deliver world-class digital solutions that enhance efficiency and user experiences. They focus on tackling complex challenges across various industries, including public sector, healthcare, financial services, and telecommunications, ensuring that clients can successfully navigate the demands of a rapidly evolving economic landscape.

📋 Description

• Lead the design, development, and optimization of sophisticated, multichannel customer journeys using Adobe Journey Optimizer and Adobe Experience Platform • Own the end-to-end journey orchestration lifecycle and translate business needs into scalable, personalized customer experiences • Design and implement complex, multistep, multichannel customer journeys • Define journey entry conditions, event-driven triggers, decision logic, branching, timing, and exit criteria • Translate business requirements into scalable journey designs and actionable implementation plans • Collaborate with solution architects to ensure technical alignment and best practices • Configure event-driven journeys and integrate customer data sources • Use Adobe Experience Platform and Real-Time CDP for customer profiles, audiences, and real-time event data • Collaborate with data engineering and operations teams to troubleshoot data flows and ensure reliable event processing • Develop and execute initial test scenarios to validate journey functionality • Own production journeys, ensuring performance, reliability, and continuous improvement • Monitor journey execution, troubleshoot issues, and implement enhancements • Manage change requests, new triggers, and journey updates based on evolving business needs • Partner with Quality Engineering teams on testing, regression validation, and releases • Provide progress updates to technical and business stakeholders • Provide technical guidance and mentorship to other Journey Consultants • Review journey designs and implementations for consistency and quality • Share best practices, develop documentation, and contribute to knowledge transfer • Collaborate with cross-functional teams to strengthen journey orchestration capabilities

🎯 Requirements

• Strong hands-on, production-level experience with Adobe Journey Optimizer (AJO), including event-driven triggers, conditional logic, and multichannel journey orchestration • Solid understanding of Adobe Experience Platform (AEP) and Real-Time CDP, including customer profiles, audience segmentation, and event data • Proven experience designing and implementing customer journeys based on business requirements • Ability to troubleshoot integrations, event processing, and data flows within customer engagement platforms • Experience managing and optimizing live, production-level customer journeys • Strong analytical and problem-solving skills • Ability to communicate technical concepts to non-technical stakeholders • Previous experience mentoring or providing technical guidance to team members • Ability to collaborate with distributed teams and work in alignment with US Eastern Time • Advanced English level required; effective English communication is essential for working with US clients

🏖️ Benefits

• Competitive USD salary • 100% remote work; work from anywhere, with access to coworking spaces across LATAM • Paid time off and national holidays according to the employee’s country regulations, with full salary • Sick leave • Annual credit for work-life-balance perks • Team-building activities, coffee breaks, tech talks, and after-work gatherings • Birthday day off • Wellness check-ins and professional growth support from the People Care team • Flexible work model focused on outcomes and personal well-being • Autonomy, open communication, and respect for diversity

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