Technical Support Engineer – Night Shifts

Job not on LinkedIn

🔥 0 minutes ago

🇮🇱 Israel – Remote

⏰ Full Time

⚪️ Entry-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Novidea

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🛡️ Insurance

☁️ SaaS

🤝 B2B

💰 $30M Series C - Novidea on 2024-04

Insurance • SaaS • B2B

Novidea is a cloud-native, data-driven insurance management platform built on Salesforce that serves brokers, MGAs, coverholders and London Market participants. It digitalises the insurance distribution lifecycle—connecting front, middle and back office processes including quoting, policy administration, claims tracking, accounting, document generation and customer portals—while providing real-time, actionable intelligence and a customizable workflow/automation framework. Novidea offers an open API architecture for integrations and extensibility, supports multi-entity and multi-country deployments, and positions itself as a B2B SaaS solution focused on improving efficiency, compliance and growth for specialty insurance distributors.

📋 Description

• Monitor and manage incoming customer cases during the night shift • Perform initial technical investigation and troubleshooting • Gather logs, error messages, screenshots, and reproduction steps • Investigate application configuration and data-related issues • Use internal tools and knowledge resources to resolve known issues • Perform basic data investigation using queries and troubleshooting tools • Assist with API and integration troubleshooting • Identify urgent or high-impact issues and follow the appropriate escalation process • Escalate complex issues to senior Support Engineers or Senior CS with clear technical information • Communicate with customers and internal teams • Document solutions and contribute to the Support knowledge base • Provide technical coverage for customers in the Asia/Australia region

🎯 Requirements

• Current student in Computer Science, Information Systems, Software Engineering, or another relevant technical field • Familiarity with Salesforce • Strong technical aptitude and curiosity • Basic understanding of programming concepts • Basic understanding of databases and SQL • Strong problem-solving and analytical skills • Excellent written and spoken English • Ability to work independently and make decisions during night hours • Availability to work regular 02:00–09:00 shifts, Sunday night–Friday morning • Familiarity with web technologies, APIs, or JSON is an advantage • Previous experience in technical support, IT, QA, NOC, or a technical customer-facing role is nice to have • Experience using SQL or querying data is nice to have • Familiarity with REST APIs or Postman is nice to have • Experience with Jira or similar ticketing systems is nice to have

🏖️ Benefits

• Remote work arrangement • Hands-on experience with enterprise SaaS software, Salesforce, APIs, integrations, databases, and customer production environments • Learning opportunities in Salesforce Platform fundamentals, API and integration troubleshooting, production incident and case management, logs, data, and technical diagnostic tools • Exposure to collaboration between Support, Product, and Engineering teams

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