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Freelance Community Manager

Job not on LinkedIn

🔥 11 minutes ago

🇿🇦 South Africa – Remote

💵 R39.1k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👫 Community Manager

Where this job comes from

Posted on No Sweat → Work's careers page, not through a job board

First seen by Remote Rocketship 11 minutes ago

Logo of No Sweat → Work

No Sweat → Work

1 - 10 employees

Founded 2015

📣 Marketing

📦 Logistics

💼 Consulting

Marketing • Logistics • Consulting

No Sweat → Work is a platform based in South Africa that connects employers with freelance and full-time talent in fields such as advertising, design, marketing, media, and public relations. Unlike traditional recruitment agencies, No Sweat simplifies the hiring process by enabling direct connections between clients and job seekers, managing various administrative tasks like invoicing and payments. With over 10,000 available candidates and a robust track record of successful placements, No Sweat → Work aims to efficiently match talent with project requirements.

📋 Description

• Monitor comments, messages, mentions and relevant conversations across designated social channels • Respond to enquiries and feedback using the brand’s tone of voice and approved information • Moderate inappropriate content according to community guidelines • Identify complaints and sensitive or urgent issues, escalating them to the agreed contacts • Track unresolved enquiries and provide concise updates • Complete a clear handover when the internal team returns • Support day-to-day community management and prepare for the holiday handover • Monitor activity, respond to enquiries and escalate issues while the internal team is away

🎯 Requirements

• Proven community-management experience for brands or agencies • Excellent written English and attention to detail • Confidence handling complaints and sensitive conversations professionally • Sound judgement and the ability to work independently • Familiarity with social media moderation and community-management tools • Reliable connectivity and availability throughout the agreed periods • Portfolio link(s) included on your CV • Availability during the holiday shutdown is essential

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