Customer Service Representative, Thai Speaker

🔥 29 minutes ago

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Nuitée

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

✈️ Travel

☁️ SaaS

🤖 Artificial Intelligence

💰 $48M Series A on 2025-01

Travel • SaaS • Artificial Intelligence

Nuitée is an AI-first travel infrastructure company that provides developer-first APIs, agentic workflows, and cloud services to power hotel distribution, pricing, and bookings. The platform includes liteAPI (fast to launch APIs and SDKs), enterprise-grade connectivity, an AI booking agent suite, a white-label booking engine, payment and fraud solutions, and Cupid — a machine-learning powered hotel and room-mapping/content optimization product (with a 400M+ room dataset and coverage across 2. 6M+ properties). Nuitée sells solutions for hoteliers, chains, OTAs, airlines, loyalty/fintech, and creators, and emphasizes clean, standardized hotel data, global distribution, and rapid developer integration. The company positions itself as a B2B SaaS provider using AI to simplify hotel connectivity, distribution, and content management.

📋 Description

• You'll be the point of contact for the partners who rely on Nuitée's platform to book hotels through our partners • Provide fast, reliable support to keep operations moving for guests • Own the resolution when things go wrong, ensuring the travel chain holds together • Work closely with customers across the region, building trust through reliability • Contribute to improving emergency functions, processes, and clearer playbooks

🎯 Requirements

• Has 3–4 years of customer service experience, ideally in travel or hospitality • Builds trust with partners through clear communication and consistent follow-through • Stays sharp and decisive when situations escalate, without cutting corners • Is fluent in Business English and Thai — an additional Asian language is an advantage • Knows their way around Microsoft Office and customer service tooling • Is organised, detail-oriented, and takes full ownership of cases from first contact to resolution

🏖️ Benefits

• Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale. • World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally. • Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup. • Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others • AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.