Customer Support Executive, Spanish & English Speaking

🕒 March 18

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Manatal

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Seed Round on 2022-02

HR Tech • SaaS • Recruitment

Manatal is an AI Recruitment Software designed to enhance the hiring processes of HR teams, recruitment agencies, and headhunters. It offers features such as candidate sourcing from various channels, an applicant tracking system (ATS), recruitment CRM, candidate enrichment through social media data, and AI-driven recommendations to streamline recruitment tasks. Manatal is dedicated to improving recruitment efficiency with collaboration tools, analytics, and compliance with data privacy regulations.

📋 Description

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner. • Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status. • Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights. • Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process. • Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions. • Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement. • Provide after-hours and on-call support as needed through live chat or impromptu live support requests. • Handling customers with a consummately professional attitude. • Other tasks assigned by the CEO and Management.

🎯 Requirements

• 2+ years of related Customer Support experience. • Spanish Speaking - Must • Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences. • Understanding of common operating systems (Windows, MacOS) and Software applications • Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred. • Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar. • Able and comfortable working in the time allocation. • Proven leadership skills in both independent and team environments. • High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence. • Demonstrated success in a B2B sales environment. • A degree in Computer Science, Information Technology, or a related field is a plus. • Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.

🏖️ Benefits

• Attractive medical healthcare plan • Personal development allowance • 2 weeks of work from anywhere per year • Regular fun team-building activities • Company trip