Client Support Specialist

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Nuvei

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💳 Fintech

🛍️ eCommerce

🎮 Gaming

💰 $500M Post-IPO Secondary on 2021-05

Fintech • eCommerce • Gaming

Nuvei is a payment technology company specializing in providing seamless and innovative payment solutions for businesses across various industries. It offers a range of services including pay-ins, payouts, global acquiring, bank transfers, real-time payments, and alternative payment methods. Nuvei also focuses on authorization optimization, fraud & risk management, chargeback resolution, and currency management. With integration options tailored for online retail, financial services, and gaming platforms, Nuvei supports businesses in maximizing their revenue and optimizing their tech stack. The company's global platform encompasses more than 700 diverse payment options, making it a trusted partner for both small to medium-sized businesses and large enterprises.

📋 Description

• Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment which adheres to scheduled shifts, procedures, metrics, and departmental goals. • Answer inbound customer service and technical support calls from our customers. • Leverage documentation and support resources to perform with precision. • Rely on professionalism and tact to resolve occasionally critical or difficult situations. • Ensure timely and effective resolution of customer service and payment requests. • Identify trends and report them to promote continuous process improvement. • Perform any other related tasks deemed essential to the company's success and our customers satisfaction.

🎯 Requirements

• Enjoys working within a team while delivering on accountabilities • Values creating high-quality work • Executes on well-documented processes and investigates solutions when there is a gap in process documentation • Energized by professional skill development and learning opportunities in general • Proud of problem-solving ability • High school diploma or equivalent • Fluent in English & Spanish

🏖️ Benefits

• Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. • The team at Nuvei is comprised of a wealth of talent, skill, and ambition. • We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. • Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.