Customer Support Representative

🕒 March 18

🌐 Colombia, Mexico, +1 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote

💵 $20k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 47%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

Food & Beverage • Marketing • Consulting

Owner. com is an all-in-one platform designed to manage a restaurant's digital presence. It empowers restaurant owners by providing them tools for websites, online ordering, marketing, recruiting, and more, enabling them to regain control over their customer relationships and combat high fees imposed by larger corporations. The team is passionate about innovation and customer support.

📋 Description

• Serve as the first human connection for restaurant owners and guests, setting a caring and professional tone • Deliver timely, accurate, empathetic support through high-volume inbound phone calls, chats, and emails • Manage multiple concurrent conversations and tasks while maintaining organization, prioritization, accuracy, and follow-through • Own complex or high-priority issues and drive end-to-end resolution using structured problem-solving and sound judgment • Achieve or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions thoroughly in Salesforce • Collaborate with teammates in Slack to provide consistent, high-quality support • Share knowledge, feedback, and best practices with the support team • Identify recurring issues and surface insights to improve tools, processes, and customer and internal documentation

🎯 Requirements

• 3–5+ years of customer support or customer service experience • Experience ideally in B2B SaaS, technology, e-commerce, internet, or software-driven environments • Proven success in a high-volume, fast-paced support role with clear performance expectations • Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both languages • Experience handling escalations and complex customer issues • Experience mentoring, training, or serving as a subject-matter expert for teammates • Experience working in a CRM environment; Salesforce preferred • Familiarity with telephony systems such as Intercom, TalkDesk, or similar tools • Strong organizational skills and ability to prioritize, manage multiple active cases, and maintain accuracy under pressure • Ability to remain calm, respectful, and solution-oriented in high-pressure situations • Reliable home workspace with stable, high-speed internet and minimal background noise • Open weekend availability and flexibility to work morning and evening shifts • Bonus: background in hospitality, restaurants, retail, or other high-volume customer-facing service environments • Bonus: experience supporting restaurant owners, small business owners, or hospitality-focused businesses • Bonus: familiarity with CSAT, QA, FCR, and SLA metrics • Bonus: experience working on a remote or distributed team across time zones

🏖️ Benefits

• Comprehensive health coverage • Remote work • WFH stipend • Unlimited PTO • Extra fun perks

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