Senior Technical Support Engineer, Networking

🔥 41 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NVIDIA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

🏭 Manufacturing

🤖 Artificial Intelligence

Healthcare • Manufacturing • Artificial Intelligence

NVIDIA is a leading technology company specializing in accelerated computing and artificial intelligence. NVIDIA pioneers advancements in graphical processing units (GPUs), cloud computing, data centers, and virtual reality, with a focus on gaming, automotive, healthcare, and robotics industries. The company's innovations, such as NVIDIA Omniverse, transform traditional digital processes by enabling high-fidelity simulations and rendering tasks. Their applications span various industries, from autonomous vehicles using NVIDIA DRIVE to healthcare solutions with NVIDIA Clara, and AI-driven analytics and workflows.

📋 Description

• Provide Tier 3 support, including installing, supporting, and resolving technical issues and challenges • Develop and present technical, comprehensive solutions to customer problems • Project-manage complex installations • Manage problem reporting, customer concerns, replication, and resolution • Respond to customer technical inquiries • Conduct site visits and conference calls with customers and partners • Develop and refine internal processes to improve support efficiency and productivity • Interact regularly with Engineering, Marketing, and Support teams on technical issues • Work Tuesday through Saturday

🎯 Requirements

• B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience • 5+ years of experience in providing Customer Support for hardware & software products • Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols • Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP Routing protocols (OSPF, BGP, PIM) • Experience with virtualization, EVPN, and VXLAN • Linux experience and scripting • Automation with Ansible • Ability to work under pressure and support high-level customers • Experience operating and configuring major vendors’ network equipment such as switches and routers • Ability to analyze and diagnose highly complicated networking problems • Good communication and presentation/oral skills • Excellent verbal and written English skills • Tenacity, good follow-up, and attention to detail • Preferred: Linux/Unix administration-level knowledge • Preferred: Ethernet (10/40 GigE) and/or InfiniBand • Preferred: Clustering or data center technologies including upper-layer protocols such as MPI • Preferred: Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision