Consulting Operations Associate

🔥 1 minute ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Logo of Oceans

Oceans

201 - 500 employees

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Oceans is a company that provides highly skilled, global remote talent to businesses in various sectors such as operations, finance, marketing, and administration. They are focused on fixing the outdated reputation of outsourcing by offering experienced and motivated professionals—referred to as 'Divers'—who seamlessly integrate into companies, significantly contributing to their success. Oceans prides itself on ensuring strong matches between their clients and Divers through a meticulous selection process, offering continuous upskilling, high retention rates, and exceptional client support. They cater to startups, e-commerce businesses, small businesses, and solopreneurs, enabling them to scale efficiently with top-notch remote talent.

📋 Description

• Manage executive inboxes, prioritize incoming communication, and organize daily schedules and calendars • Draft professional email correspondence and review AI-generated drafts • Identify the actual sender in correspondence sent on behalf of leadership • Track executive commitments and follow-ups • Maintain visibility into active client consulting engagements, including timelines, milestones, and deliverables • Monitor client commitments and remind stakeholders of upcoming account requirements • Organize account information and meeting follow-ups • Attend vendor, partner, and software demonstration meetings as a leadership representative • Gather information, ask clarifying questions, summarize findings, and recommend next steps • Represent the organization professionally in client-facing and vendor interactions • Conduct structured research on business, technology, and consulting topics • Prepare research-backed outlines, blog concepts, and marketing assets • Review and enhance AI-assisted written materials for tone, accuracy, and depth • Build simple AI-enabled tools and lightweight applications • Use AI-assisted development platforms, GitHub workflows, and Vercel or similar platforms to test and deploy internal tools • Evaluate automation opportunities and AI outputs for accuracy and business utility • Coordinate information flow across Operations Managers, Project Managers, and consulting leads • Support event logistics, marketing campaign coordination, and platform research • Identify administrative friction points and propose human-reviewed automation solutions • Work directly with the Chief Executive Officer while collaborating with the Operations Manager, Project Manager, and broader consulting team

🎯 Requirements

• Strong client-facing experience in a professional services, consulting, or fast-paced client-service environment • Proven experience supporting executives or managing client account coordination • Familiarity with Slack, Google Workspace/Email, GitHub, Vercel, HubSpot, Fathom, and modern AI-assisted research and development tools • Exceptional attention to detail • Strong editorial and writing judgment • Experience auditing AI-generated outputs • Ability to build simple technical workflows or lightweight apps • Highly curious and direct communicator • Proactive problem solver • Comfortable in a fast-moving environment • Dedicated to exceptional follow-through • Ability to work a split shift with some overlap with the client’s time zone • Expected to attend in-person training programs during the first 3.5 weeks

🏖️ Benefits

• In-person training programs during the first 3.5 weeks • Benefits and compensation information shared during the offer process

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