Customer Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇨🇿 Czechia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oddin.gg

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Oddin. gg is a leading provider in the esports betting industry, offering a comprehensive suite of products that enhance betting experiences for both B2B platform providers and B2C operators. Their services include integration of esports odds, risk management solutions, and a user-friendly back-office platform to streamline operations. With a strong commitment to engaging new generations of bettors and ensuring integrity in esports betting, Oddin. gg is positioned as a market leader in this rapidly growing sector.

📋 Description

• Act as the dedicated point of contact for global B2B clients during live trading events • Deliver clear, evidence-backed updates under time pressure • Investigate live data using back-office tools, Grafana, Freya, and log outputs • Verify market states, analyze odds, check JSON payloads, and resolve settlement disputes • Coordinate multi-client incident responses via incident.io • Escalate incidents with Trading, Product, Risk, and Customer Success teams • Perform match integrity checks and confirm tournament alignments • Update game parameters • Maintain accurate documentation in Jira and HubSpot • Collaborate with global offices, including Prague and Lima, on structured shift handovers • Help maintain flawless 24/7 operations

🎯 Requirements

• Solid understanding of esports titles, match formats, and live betting workflows (fixtures, odds, market states, bet settlements) • Comfort working with back-office interfaces • Ability to read JSON responses • Experience using browser developer tools • Basic API troubleshooting skills • Fluent spoken and written English • Structured approach to isolating root causes, analyzing evidence, and prioritizing urgent operational issues • Readiness to work rotating shifts, including weekends, in a 24/7 live environment

🏖️ Benefits

• Fast-track potential into Senior Customer Support Specialist or Team Lead roles • Modern incident management, monitoring, and ticketing workflows • AI tools to streamline routine tasks • High-visibility ownership and direct influence on client trust