Head of Delivery – Tech & AI

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

👻 Ghost score 12%

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Offshorly - Mobile First Websites | Enterprise Solutions | Digital Outsourcing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛍️ eCommerce

☁️ SaaS

eCommerce • SaaS • Digital Outsourcing

Offshorly is a digital agency that specializes in providing cost-effective and outsourced digital solutions, including website development, mobile-first designs, and e-commerce platforms. With experienced management based in the UK, they offer flexible resourcing options, whether a business needs a single day's support or a full team of developers. Offshorly is dedicated to partnering with clients to alleviate their pain points and help grow their digital presence, while also supporting non-profits and social enterprises through their Social Offshore initiative.

📋 Description

• Own delivery quality and standards across client projects and CAST units • Lead onboarding for new clients and align expectations and success metrics • Coordinate resources across client projects and business goals • Track timelines and blockers and escalate risks to leadership • Set and track delivery, productivity, and quality OKRs • Mentor Project Managers and Team Leads, including performance reviews • Build and evolve delivery playbooks for consistent AI orchestration • Shape delivery strategy as CAST matures • Contribute to client reporting and capacity forecasting • Partner with AI Team leadership on playbook and orchestration rollout • Own portfolio delivery health checks, risk mitigation, and on-time delivery • Prioritize and coordinate resources across Project Managers • Create, maintain, and version delivery playbooks and case studies • Own delivery improvement metrics and present them at quarterly Board reviews • Drive process improvement and adoption of new ways of working • Handle internal alignment with PMs and external client management touchpoints • Build client relationships in partnership with leadership

🎯 Requirements

• Minimum 5+ years in delivery management, project management, or digital operations • Experience managing remote cross-functional digital teams including Developers, PMs, QA, and Designers • Strong understanding of Agile / hybrid delivery practices • Comfort redesigning processes rather than only running existing ones • Mentoring track record • Motivation to shape delivery strategy alongside day-to-day operations • Comfortable with autonomy and outcome-based measurement • Proactive, can-do attitude to everyday problem solving • Calm under pressure and proactive in finding solutions • Experience with AI-native or AI-augmented delivery models is a bonus • Account management or client-facing experience is a bonus, not required

🏖️ Benefits

• Structured career support and advanced AI training • Bonuses • Very competitive salary • People-first culture valuing growth, ownership, and contribution • Real autonomy to run delivery • Direct partnership with executive leadership team