Software Onboarding Manager, B2B E-commerce

Job not on LinkedIn

🔥 7 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Okendo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🛍️ eCommerce

📣 Marketing

☁️ SaaS

💰 $26M Series A on 2022-07

eCommerce • Marketing • SaaS

Okendo is a comprehensive customer marketing platform designed to build stronger, more profitable customer relationships for e-commerce businesses. The platform integrates various products such as reviews, quizzes, referrals, loyalty programs, and surveys to enhance customer trust, match shoppers with desired products, and improve customer engagement. Okendo's offerings include multiple integrations with platforms like Google, Meta Pixel, and Klaviyo, and are specifically tailored to enhance customer experiences and drive revenue growth. As a tool to leverage customer opinions and loyalty, Okendo empowers businesses to grow their online presence by optimizing conversions and increasing customer lifetime value.

📋 Description

• Own enterprise launches from kickoff through go-live and handoff to Customer Success • Lead each new enterprise brand from sales handoff to go-live, managing plans, timelines, and expectations • Translate brand goals into launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys • Run multiple complex launches concurrently and clear blockers • Advise brands on program setup and guide data migration, theme customization, and integrations with Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive • Collaborate with Solutions Engineering on custom builds and APIs and write clear requirements • Train brand teams and ensure first value by go-live • Work with Sales on scope and timelines and participate in late-stage calls • Hand off brands to Customer Success with goals, stakeholders, and next steps; flag growth opportunities • Provide Product feedback and partner with Marketing on customer stories • Build enterprise launch templates, checklists, and playbooks • Develop deep expertise in Okendo and related ecommerce tools and share knowledge • Meet 1-month, 6-month, and 1-year launch success markers

🎯 Requirements

• 5+ years in customer onboarding, implementation, or project management at a B2B SaaS company, ideally with ecommerce brands or marketing and retention tools • Track record of leading complex, multi-stakeholder launches for larger customers on time and to a high standard • Strong project management and organisation skills • Technical comfort with CSV, HTML, and APIs • Knowledge of ecommerce tech stacks and metrics, including conversion, AOV, and repeat rate • Confidence working with senior marketing and ecommerce stakeholders • Assertiveness to drive action plans to completion • Excellent written and verbal communication • Resourceful, positive, and resilient approach • Familiarity with Shopify, especially Shopify Plus, Klaviyo, Google Shopping, and headless or custom storefront setups is a bonus • Earn Okendo Product Expert certification after onboarding

🏖️ Benefits

• Fulltime Exempt employment classification • Remote work arrangement

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