Senior Process Analyst

Job not on LinkedIn

🔥 6 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Grupo OLX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🛍️ eCommerce

🏠 Real Estate

🏪 Marketplace

eCommerce • Real Estate • Marketplace

Grupo OLX is a fully digital company that empowers individuals in Brazil to fulfill their dreams by reinventing consumption models. Through a platform that enables users to buy and sell quickly, securely, and conveniently, Grupo OLX focuses on delivering exceptional experiences and fostering a community built on diversity, equity, and inclusion. The company operates major real estate portals and maintains a commitment to sustainability and continuous learning, aiming to create value for its customers, users, and partners.

📋 Description

• Conduct AS-IS versus TO-BE diagnostics of end-to-end operational processes through interviews, observation, data analysis, and workshops • Map and document workflows in BPMN, identifying bottlenecks, rework, unnecessary handoffs, weak decision points, and waste • Design TO-BE scenarios with quantified gains in productivity, cycle time, quality, cost, and risk, as well as implementation plans • Create and maintain SOPs, flowcharts, RACI matrices, decision trees, and exception criteria • Structure and lead continuous improvement projects using DMAIC, PDCA, Kaizen, and A3, from problem definition through sustained results • Define and monitor process KPIs, including cycle time, adherence, rework, quality, SLA, and productivity • Conduct root-cause analysis using Ishikawa, 5 Whys, Pareto, and FMEA, documenting deep dives • Manage the process change pipeline by assessing impact and risk, maintaining version control, communicating changes, providing training, and verifying adoption • Lead change management with internal teams, stakeholders, and BPO partners • Present diagnoses, hypotheses, and results to leadership objectively and using data-driven insights

🎯 Requirements

• Bachelor’s degree in Engineering (preferably Industrial Engineering), Business Administration, Statistics, Information Systems, Quality Management, or a related field • Clear written and verbal communication skills, with the ability to synthesize complex analyses into executive recommendations • Solid experience in process management and continuous improvement, covering AS-IS diagnosis, TO-BE redesign, implementation, and sustained results • Proficiency in BPMN and modeling tools such as Bizagi, Lucidchart, Miro, Visio, or equivalent platforms • Hands-on experience with Lean and Lean Six Sigma, including DMAIC, VSM, Kaizen, PDCA, and A3, applied to projects with measurable results • Advanced Excel skills and the ability to independently interpret metrics in BI tools • Experience developing and monitoring operational KPIs and SLAs, including target setting and variance analysis • Proven ability to conduct interviews, workshops, and alignment meetings with business teams • Autonomy, strong organizational skills, and maturity to work in a dynamic environment with multiple concurrent initiatives and ongoing prioritization • Lean Six Sigma certification, experience in digital operations, knowledge of SQL, process automation and applied AI, agile environments, Jira, and Confluence are a plus

🏖️ Benefits

• Market-competitive compensation • Health insurance • Dental insurance • Private pension plan • Flexible benefits tailored to your needs • Meal allowance • Financial counseling • Employee benefits club • Home office allowance • Transportation allowance • Childcare allowance • Life insurance • Extended leave policies • Support for sports, quality of life, and well-being • Payroll-deducted loans at reduced interest rates • Flexible and predominantly remote work model

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