Mid-Level Implementation Analyst – Omnichannel Retail

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Lead onboarding for new customers, ensuring expectations are aligned, needs are understood, and engagement begins from the first login. • Train and enable customers who sell through physical retail stores or online channels, helping them use the product practically and efficiently to drive sales. • Support customers with the initial setup, including essential configurations, implementation timelines, and workspace organization. • Configure and provide guidance on technical components, such as printers, hardware installation, and the integrations required for complete point-of-sale operation. • Conduct one-on-one or group training sessions, ensuring customers understand the functionality and can operate the system independently. • Monitor success metrics, identifying areas requiring attention and opportunities to ensure customers achieve their first value quickly. • Develop, update, and enhance training materials and programs, consistently working to increase engagement and knowledge retention. • Act proactively by anticipating questions, proposing solutions, and ensuring a positive experience throughout the retail customer's initial journey.

🎯 Requirements

• Experience in the software/SaaS sector. • Bachelor's degree completed or in progress; degrees in Business Administration, Information Systems, or Sales Management are a plus. • Passion for teaching and helping customers grow, particularly those selling through physical stores, e-commerce, or hybrid models. • Strong verbal and written communication skills, with the ability to train people clearly, naturally, and effectively. • Previous experience in onboarding, B2B customer service, and Customer Success. • Proactive, hands-on profile, with the energy to solve problems quickly and help customers progress without friction. • Strong organization, resilience, time-management skills, and the ability to handle constant change. • Analytical, data-driven mindset, with the ability to interpret information that supports the customer journey. • Proficiency with CRM and support tools is a plus. • Experience integrating sales channels—POS, e-commerce, and marketplaces—is a plus. • Genuine desire to teach and enthusiasm for delivering training.

🏖️ Benefits

• Dental Plan | Amil Dental • Health Insurance | Bradesco Saúde • Mental Health Platform • Telemedicine Platform • Life Insurance | Prudential • Pharmacy Benefit • Fitness Allowance • Birthday Day Off • Flexible Meal Voucher • Home Office Allowance • Childcare Assistance • Public Transportation Allowance and Company Shuttle • Discount Platform (Allya, SwileShop, and Dell) • Educational Benefits • Travel Benefits • Pet Health Insurance • SESC Benefits • Profit-Sharing and Results Program (PPRL)