IT Service Agent

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OneQrew

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2023

☁️ SaaS

🤝 B2B

🏪 Marketplace

SaaS • B2B • Marketplace

OneQrew is a German cloud software platform that connects craft (Handwerk) businesses with specialized software vendors and provides integrated digital tools. It offers OneQrew ERP, the OneQrew HUB (manufacturer/product information), an AI office assistant, and related services to automate order processing, accounting, planning, recruiting and production—helping small and medium-sized trades firms digitize workflows and improve competitiveness.

📋 Description

• You are the first point of contact for IT incidents, service requests and user inquiries — by phone, email, or ticketing system. • You independently analyze and resolve technical issues at 1st level and support more complex matters at 2nd/3rd level. • You also install, configure and maintain hardware and software as part of rollouts or updates. • You document recurring issues in the knowledge base and actively help improve our support processes. • You perform monitoring tasks to ensure system availability and work closely with internal and external partners. • Additionally, you prioritize requests based on business impact and SLAs — escalating to the IT Service Manager when necessary. • You participate in IT projects and support training and awareness initiatives for our users.

🎯 Requirements

• You bring initial to solid professional experience in 1st and 2nd level support (at least 2 years). • You have good knowledge of Windows and macOS systems as well as networks (TCP/IP, DNS, DHCP). • You are experienced with ITSM tools such as Jira or ServiceNow and remote desktop solutions. • You have a basic understanding of ITIL processes, PowerShell and modern interface technologies (REST, Graph APIs). • You communicate confidently in German (at least C1) and English.

🏖️ Benefits

• Work the way that suits you and your team — we offer the perfect mix of home office and on-site presence for an optimal work atmosphere! • We are growing continuously and take you along on a unique journey! Together we will shape your individual career path. • Structure your workday flexibly — because when you have balance, you can thrive and succeed with us. • We boost your personal development — we recognize your know-how and potential and develop you deliberately. • Contribute actively and help shape — we rely on your commitment and turn ideas into reality! • Help shape your working environment — we support you in feeling completely comfortable in your daily work life.