Customer Engineer, Voice

Job not on LinkedIn

🔥 59 minutes ago

🇯🇴 Jordan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Open (YC W24)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Open is a YC-backed company that provides an AI-driven customer support platform which automates and unifies support across channels (voice, chat, email, WhatsApp, Slack, social) for enterprise customers. Its single AI engine powers agents that handle conversations, execute workflows by calling APIs, ingest and keep knowledge fresh from documents and resolved tickets, and integrates with existing helpdesks like Zendesk, Salesforce, Intercom, HubSpot and Freshdesk. Open emphasizes security and compliance (SOC 2 Type II, GDPR-aligned, HIPAA- and PCI-ready), offers a $2M satisfaction guarantee for the first 120 days, and positions itself as a B2B SaaS solution for mission-critical customer support.

📋 Description

• Serve as the primary technical point of contact for enterprise customers • Respond quickly to customer queries via Slack or video calls and own resolution end-to-end • Lead technical onboarding, setup, configuration, and integrations with Zendesk, Intercom, HubSpot, and other tools • Diagnose and resolve complex issues in live customer environments • Implement fixes, integration enhancements, and small features in the Node.js/TypeScript codebase • Collaborate with Product Engineering by sharing customer context, escalating systemic problems, and helping prioritize development • Develop expertise in AI agents and prompt engineering to advise customers on optimizing support operations • Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources

🎯 Requirements

• Experience with telephony or voice systems (SIP, WebRTC, or similar) is a big plus • 2-3+ years of strong software engineering experience • Node.js and TypeScript experience, including writing and shipping production code • Hands-on experience with AI agents and prompt engineering • Previous customer-facing technical work, such as onboarding or debugging integrations in a SaaS environment • Understanding of, or ability to quickly learn, helpdesk APIs such as Zendesk, Intercom, and HubSpot • Excellent English communication, including clear writing and confident speaking on video calls with enterprise stakeholders • Ability to operate effectively in a fast-moving startup • Availability to work with customers across US, EU, MENA, and GCC time zones

🏖️ Benefits

• YC-backed with real traction; in-market, growing, and trusted by enterprise names • Outsized career trajectory; early team members grow into leadership as the company scales globally • Real ownership; work seen, felt, and discussed company-wide • High-trust team with no politics or bureaucracy • Competitive compensation: top-of-market salary plus equity and full benefits