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🌐 Netherlands, Jordan – Remote

🇳🇱 Netherlands – Remote 🇯🇴 Jordan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Open (YC W24)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Open is a YC-backed company that provides an AI-driven customer support platform which automates and unifies support across channels (voice, chat, email, WhatsApp, Slack, social) for enterprise customers. Its single AI engine powers agents that handle conversations, execute workflows by calling APIs, ingest and keep knowledge fresh from documents and resolved tickets, and integrates with existing helpdesks like Zendesk, Salesforce, Intercom, HubSpot and Freshdesk. Open emphasizes security and compliance (SOC 2 Type II, GDPR-aligned, HIPAA- and PCI-ready), offers a $2M satisfaction guarantee for the first 120 days, and positions itself as a B2B SaaS solution for mission-critical customer support.

📋 Description

• Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering • Manage integrations with ticketing systems and workflows, and establish clear work processes • Lead complex technical onboarding involving API integrations, system design, and data migrations • Resolve escalations as the primary technical contact, collaborating with engineering to fix bugs • Advise on security protocols, authentication, and infrastructure scaling best practices • Audit usage data to optimize platform performance and identify underutilized features • Translate technical documentation into clear training resources for non-technical teams • Conduct business review health checks to align product performance with client goals • Proactively monitor customer health to prevent churn and identify growth opportunities • Drive account growth by identifying expansion options and secure renewals by demonstrating ROI • Advocate for customers by converting feedback into structured product feature requests

🎯 Requirements

• 3-5 years of Customer Success Manager experience onboarding enterprise customers • Experience managing post-sales relationships in SaaS • Experience working in startup environments • Experience handling technical integrations with ticketing systems • Experience with CRM tools such as Salesforce or HubSpot • Experience with workflow automation tools • Experience using AI tools, including prompt engineering and AI-based integrations • Experience with project scoping and structured implementation processes • Experience creating onboarding playbooks defining clear work processes and workflows • Experience managing senior stakeholders and bridging customers and engineering • Experience coordinating across engineering, support, and product teams • Availability during CET business hours • Flexibility to support enterprise customers across different time zones • Bachelor's degree in business, communications, computer science, or a related field is a plus • Domain experience in enterprise SaaS, AI customer experience, or support operations is a plus

🏖️ Benefits

• YC-backed with real traction; in-market, growing, and trusted by enterprise names • Outsized career trajectory with opportunities for early team members to grow into leadership • Real ownership and company-wide visibility • High-trust team environment with no politics or bureaucracy • Competitive, top-of-market salary • Equity • Full benefits