Program Manager, French Speaking

🔥 0 minutes ago

🌐 Rwanda, Cameroon, +2 more countries – Remote

🇷🇼 Rwanda – Remote 🇨🇲 Cameroon – Remote 🇧🇯 Benin – Remote 🇨🇮 Côte d’Ivoire – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Open Function

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Open Function is the leading digital public good for workflow automation, offering a 100% open-source platform that is trusted by governments, NGOs, and social enterprises worldwide. It enables organizations to build powerful automated workflows to eliminate tedious tasks, automate data integration, and facilitate secure data exchange. By providing interoperability among disparate technologies, Open Function allows for scalability and improved efficiency in managing critical business processes. Known for simplifying integrations and providing a reliable digital infrastructure, Open Function supports data transformation, real-time data management, and compliance with international standards like GDPR and HIPAA.

📋 Description

• Serve as primary point of contact and trusted advisor for existing subscription customers • Build multi-threaded relationships from day-to-day users through senior decision-makers • Develop and maintain account plans linking customer objectives to OpenFn value • Plan and lead Quarterly Business Reviews and regular check-ins • Build working knowledge of the OpenFn platform and customer usage • Discuss integrations, data workflows, and use cases with technical teams • Translate between technical staff and non-technical decision-makers • Identify technical adoption risks and engage solution architects or implementation consultants when needed • Own gross and net retention and account renewals • Forecast renewals and manage the end-to-end renewal process • Identify at-risk accounts and lead recovery plans • Identify and pursue tier upgrades and additional-services cross-sell opportunities • Negotiate renewals and expansions under the pricing and packaging model • Ensure handoff from sales and implementation into program management • Monitor product usage and adoption and close engagement gaps • Channel customer feedback to product and services teams • Coordinate with support and implementation teams on SLA commitments and project-based work • Manage escalations and coordinate internal resolution • Establish program-management playbooks, cadences, and health-scoring processes • Maintain CRM account data, activities, and forecasts; report retention and growth metrics to leadership • Help migrate customers from legacy project-based arrangements to the subscription model

🎯 Requirements

• 3-7+ years of experience in account management, customer success, or a related customer-facing commercial role at a SaaS or subscription business • Proven track record of retaining and growing a portfolio of customers, including owning renewals, forecasting, and driving upsell or expansion • Experience managing customers for a technically substantive product • Genuine technical fluency with APIs, integrations, data exchange, and workflow automation • Ability to translate between technical and non-technical audiences • Strong relationship-building skills with technical users and senior stakeholders • Experience running QBRs, service reviews, and success planning • Hands-on proficiency with a CRM and a data-informed approach to account health and forecasts • Fluent, professional-level English and French communication skills, written and verbal • Ability to work effectively across a distributed, multicultural team • Self-starter mindset suited to a foundational role • Ability to work from home or a shared office space with fast, stable internet • Preferably located in a country in Sub-Saharan Africa and Africa time zones • Preferred: experience transitioning from project/services revenue to a subscription model • Preferred: technical background or experience in engineering, technical support, solutions, or implementation • Preferred: experience with integration tooling, data pipelines, or APIs • Preferred: experience managing government, NGO, public sector, or international customers • Preferred: working knowledge of Salesforce or Odoo • Preferred: additional Spanish or Portuguese language skills • Preferred: experience selling or delivering complex digital transformation, business process transformation, or data integration projects

🏖️ Benefits

• Financial compensation includes a base salary plus variable pay tied to the retention and growth (upsell and expansion) of your portfolio; total pay is commensurate with experience • Flexible working schedule • Fully remote work, with team meetups across Europe and Africa • Exposure to industry and technology trends and leading health, humanitarian, and government digital transformation interventions • Opportunity for leadership and advancement • Opportunity to shape company strategy and impact millions of lives through open source software