Program Manager – LATAM

🔥 0 minutes ago

🌐 Colombia, Costa Rica, +3 more countries – Remote

🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote 🇦🇷 Argentina – Remote 🇨🇱 Chile – Remote 🇵🇦 Panama – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Open Function

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Open Function is the leading digital public good for workflow automation, offering a 100% open-source platform that is trusted by governments, NGOs, and social enterprises worldwide. It enables organizations to build powerful automated workflows to eliminate tedious tasks, automate data integration, and facilitate secure data exchange. By providing interoperability among disparate technologies, Open Function allows for scalability and improved efficiency in managing critical business processes. Known for simplifying integrations and providing a reliable digital infrastructure, Open Function supports data transformation, real-time data management, and compliance with international standards like GDPR and HIPAA.

📋 Description

• Serve as primary point of contact and trusted advisor for existing subscription customers • Build multi-threaded relationships from day-to-day users to senior decision-makers • Develop and maintain account plans linking customer objectives to OpenFn's value • Plan and lead Quarterly Business Reviews and regular check-ins • Understand the OpenFn platform and each customer's usage • Discuss integrations, data workflows, and use cases with technical teams • Translate between technical staff and non-technical decision-makers • Identify technical adoption risks and involve specialists when needed • Own gross and net retention, renewals, renewal forecasting, and renewal processes • Identify at-risk accounts and lead recovery plans • Pursue tier upgrades and cross-selling opportunities • Negotiate renewals and expansions • Ensure smooth handoff from sales and implementation to program management • Monitor product usage and adoption and close engagement gaps • Channel customer feedback to product and services teams • Coordinate with support and implementation teams on SLA commitments and project work • Manage escalations and coordinate issue resolution • Establish program management playbooks, cadences, and health scoring • Maintain CRM account data, activities, and forecasts and report retention/growth metrics • Help migrate customers from legacy project arrangements to the subscription model

🎯 Requirements

• 3-7+ years of experience in account management, customer success, or a related customer-facing commercial role at a SaaS or subscription business • Proven track record of retaining and growing a portfolio of customers, including owning renewals, forecasting, and driving upsell or expansion • Experience managing customers for a technically substantive product and ability to learn how a product works • Technical fluency with APIs, integrations, data exchange, and workflow automation • Ability to translate between technical and non-technical audiences • Strong relationship-building skills with technical users and senior stakeholders • Experience running QBRs, service reviews, and success planning • Hands-on proficiency with a CRM and data-informed account health and forecasting • Fluent, professional-level English communication skills • Fluency in Spanish, in addition to English • Ability to work from home or a shared office space with fast, stable internet • Preferably located in a country in Central or South America compatible with Americas time zones • Experience transitioning from project/services-based revenue to a subscription model preferred • Technical background preferred, including integration tooling, data pipelines, or APIs • Experience with government, NGO, public sector, digital public goods, or open source customers preferred • Working knowledge of Salesforce or Odoo preferred • Additional language skills such as French or Portuguese preferred • Experience selling or delivering complex digital transformation, business process transformation, or data integration projects preferred

🏖️ Benefits

• Financial compensation includes a base salary plus variable pay tied to the retention and growth (upsell and expansion) of your portfolio; total pay is commensurate with experience • Flexible working schedule • Fully remote work • Team meetups across Europe and Africa • Exposure to industry and technology trends and digital transformation interventions in health, humanitarian, and government sectors • Opportunity for leadership and advancement • Opportunity to shape company strategy and impact millions of lives through open source software