Customer Engineer, APAC

🔥 12 hours ago

🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenRouter

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

OpenRouter is a platform providing a unified interface for interacting with various large language models (LLMs). It focuses on delivering better prices and uptime without the need for subscriptions. The platform supports multiple AI tasks and showcases models like Mistral Small 3 and DeepSeek R1 Distill Qwen 32B, which are designed for fast performance and high accuracy. OpenRouter also features gaming and coding tools that enhance usability across different sectors such as marketing, finance, and education.

📋 Description

• Lead technical discovery calls to understand prospects’ AI/ML architecture, use cases, requirements, API integration, model requirements, data residency, and compliance • Develop expertise in OpenRouter’s products and solutions • Design customized demonstrations and manage proof-of-concept environments • Partner with account executives throughout the sales cycle from discovery through close • Respond to proposals and technical questions and present at customer meetings, QBRs, and executive briefings • Address technical objections and competitive positioning • Support negotiations on technical terms, SLAs, and implementation timelines • Provide Product and Engineering feedback on feature requests, competitive gaps, and market requirements • Support technical onboarding and adoption for APAC customers • Serve as the regional point person for account health and partner with US-based teams to identify technical blockers and adoption risks • Assist customers with technical issues during APAC business hours, including API and code-level debugging and minimal reproductions • Hand off deeper investigations or off-hours coverage to US-based Support and Engineering

🎯 Requirements

• 5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms • Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure • Experience reading and debugging code and troubleshooting API integrations • Excellent presentation skills and ability to explain complex technical concepts to varied audiences • Strong problem-solving skills and ability to architect solutions under pressure • Customer-first mindset and willingness to balance pre-sales with technical adoption, account health, and initial support responsibilities • Ability to operate autonomously as a foundational regional contributor • Ability to collaborate with a globally distributed team and maintain flexible overlap with US colleagues • Experience related to AI/ML technologies, LLMs, or machine learning platforms is a plus