Client Success Point of Contact

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OptiNizers

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

OptiNizers is a company dedicated to helping businesses thrive by providing a range of remote talent services including executive virtual assistants, customer service, social media management, and graphic design. They emphasize optimizing and organizing business tasks to alleviate bottlenecks, enhance efficiency, and support growth. OptiNizers partners with clients to turn their business aspirations into reality, positioning themselves as allies in the entrepreneurial journey.

📋 Description

• Manage the full client and remote talent professional journey from pre-onboarding to offboarding • Conduct regular check-in calls with both clients and remote talent professionals to monitor engagement health • Apply critical thinking to identify underlying factors affecting client satisfaction or talent performance • Manage replacement or transition processes when needed based on client requests or operational considerations • Work closely with Recruitment, HR, Finance, and Operations to support client and talent needs

🎯 Requirements

• Experience working within the remote staffing, outsourcing, or virtual talent industry • Proven experience in client success, account management, partnership management, or operations roles • Strong understanding of the dynamics between clients and remote talent professionals in a service-based model • Demonstrated ability to identify operational risks and proactively resolve partnership issues • Experience conducting performance discussions, check-ins, and engagement reviews

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development