Customer Support Agent

🔥 28 minutes ago

🇩🇪 Germany – Remote

💵 €2.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OrderYOYO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🍽️ Food & Beverage

📣 Marketing

📦 Logistics

💰 $6M Post-IPO Equity - OrderYoyo on 2022-03

Food & Beverage • Marketing • Logistics

OrderYOYO is an online ordering and marketing platform for restaurants and takeaways that provides bespoke websites and mobile apps, a cloud POS, integrated payment processing (YOYOPay), and targeted marketing services (email, SMS, app push, Google Ads, social media). It offers features like loyalty programs, reservations, analytics via a My Business app, and dedicated support to help restaurants capture direct orders, reduce commission fees, and grow customer retention. The company positions itself as a Google Partner and serves thousands of restaurants with tailored digital storefronts and marketing campaigns.

📋 Description

• Support our restaurant partners by phone, email, and chat • Respond to inquiries and proactively assist restaurant partners • Handle administrative tasks such as menu changes, financial inquiries, holiday arrangements, and troubleshooting issues in the app or on the website • Support other internal teams • Handle email inquiries regarding delivery areas and fees, new images, cancelled orders, and upcoming promotions • Build strong customer relationships and consistently deliver excellent service • Resolve issues with a focus on first-contact resolution

🎯 Requirements

• You are confident and enjoy speaking with people and helping them • Goal-oriented, with a desire to achieve bonus targets • Solution-oriented mindset and motivation to achieve results • Personality and energy—we love enthusiasm! • Customer service experience is an advantage but not required • Willingness to work from home

🏖️ Benefits

• Genuine training and development opportunities • A social and vibrant working environment • Regular team events, including two major annual celebrations • Casual dress code • €2,500 monthly base salary plus bonus • Comprehensive training and support