E-commerce Virtual Assistant

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OSA Outsourcing Advantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.

📋 Description

• Create, update, and optimize product listings across e-commerce platforms. • Process customer orders and monitor order fulfillment. • Respond to customer inquiries via email, chat, or marketplace messaging systems. • Maintain accurate inventory levels and update product availability. • Conduct product and competitor research to identify new opportunities. • Process returns, exchanges, refunds, and customer claims. • Generate sales, inventory, and performance reports. • Monitor product pricing and marketplace compliance. • Coordinate with suppliers, fulfillment centers, and internal teams as needed. • Ensure accurate product information, images, and descriptions are maintained across all platforms.

🎯 Requirements

• 2+ years of experience in e-commerce, marketplace management, or a related role. • Experience working with platforms such as Shopify, Amazon Seller Central, Walmart Marketplace, Etsy, eBay, or similar. • Customer service experience with strong problem-solving skills. • Proficiency with Microsoft Excel or Google Sheets. • Strong attention to detail and organizational skills. • Excellent written and verbal English communication skills. • Ability to manage multiple priorities in a fast-paced remote environment. • Reliable internet connection and a dedicated home office setup. • English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent. • Availability to work during Eastern Time (ET) business hours • Preferred Qualifications • Experience with inventory management software such as Cin7, Zoho Inventory, Fishbowl, or similar. • Experience with product research tools such as Helium 10, Jungle Scout, Keepa, or similar. • Familiarity with listing optimization and basic SEO for e-commerce marketplaces. • Experience managing multiple online stores simultaneously. • Knowledge of order fulfillment processes, shipping platforms, and logistics. • Experience supporting U.S.-based e-commerce businesses. • Associate's or bachelor's degree in business administration, Marketing, E-commerce, or a related field (preferred but not required).

🏖️ Benefits

• Opportunity to work on diverse and exciting projects. • Supportive and collaborative work environment. • Weekly payments. • Weekends off. • Growth opportunities.