E-commerce, Customer Support Assistant

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🕒 May 21

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Outforce

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Outforce is a global offshore recruitment and outsourcing company, recognized for its innovative approach in connecting businesses with top-tier talent. Based in Australia and with significant operational presence in the Philippines, Outforce provides customized talent solutions to enhance productivity and reduce staffing costs for various industries. Offering transparent pricing and a commitment to client satisfaction, Outforce empowers businesses worldwide to effectively meet their staffing needs.

📋 Description

• Customer support — all online channels • Managing all online customer enquiries through Gorgias, responding within 24 hours • Handling WhatsApp customer communications, including responding to broadcast messages around new collection launches • Processing customer refunds following the brand’s policies • Supporting returns and exchanges, including inspecting return data weekly and flagging patterns • Conducting daily order checks, monitoring fulfillment, pre-orders and reporting any issues back to the e-commerce team • Uploading product information, copy, and imagery to the brand’s Shopify site • Tagging products correctly so they appear in the right collections and filters • Uploading size guides and product details • Supporting performance reporting across e-commerce, social, and email channels — extracting key metrics from the brand’s analytics platforms

🎯 Requirements

• 2+ years’ experience in logistics, freight operations, supply chain coordination, wholesale operations, or e-commerce operations • A track record of working with international clients — US, UK, Australian, or European businesses preferred • Strong familiarity with at least one ERP, inventory management, or warehouse management platform • Excellent written English — you will be writing to retail buyers and logistics partners in the UK every day • Strong attention to detail, particularly with numbers, codes, and documentation • Comfort working with high-value, high-detail work where getting the numbers right matters • A bachelor’s degree, ideally in logistics, supply chain, business administration, or a related field

🏖️ Benefits

• Comprehensive HMO coverage, including a free dependent on Day 1 • Employee referral program with rewarding incentives • 20 days of annual leave, giving you flexibility to manage your time • Engaging team activities and events to keep work enjoyable • Build strong, high-impact connections with key stakeholders across the business • Take part in client engagement initiatives to elevate your professional experience