Outbound Dialer, Campaign Optimization Manager

Job not on LinkedIn

🕒 2 days ago

🇦🇺 Australia – Remote

💵 ₱100k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outforce

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🎯 Recruiter

☁️ SaaS

Consulting • Recruitment • SaaS

Outforce is a global offshore recruitment and outsourcing company, recognized for its innovative approach in connecting businesses with top-tier talent. Based in Australia and with significant operational presence in the Philippines, Outforce provides customized talent solutions to enhance productivity and reduce staffing costs for various industries. Offering transparent pricing and a commitment to client satisfaction, Outforce empowers businesses worldwide to effectively meet their staffing needs.

📋 Description

• Manage and optimize all outbound dialer campaigns • Configure and maintain predictive, progressive and power dialing strategies • Monitor dialer pacing, dial ratios and campaign performance throughout the day • Maximize agent productive time speaking with customers • Identify and resolve dialer inefficiencies, technical problems and performance bottlenecks • Optimize dialer settings to balance contact rates, agent availability and call abandonment • Manage allocation, loading and distribution of leads across multiple outbound campaigns • Develop and optimize calling strategies based on lead age, previous call attempts and historical performance • Configure automated lead recycling and callback schedules • Analyze calling intervals and retry strategies • Prioritize high-value and newly generated leads • Manage outbound caller ID numbers and calling number rotation • Monitor phone number reputation, spam flags and potential call blocking • Investigate and address Hiya, Truecaller and carrier spam detection issues • Work with telecommunications providers to resolve caller ID, routing and deliverability issues • Monitor and improve lead-to-contact conversion • Analyze contact rates by campaign, lead source, call attempt, time of day and phone number • Track contact and answer rates, dial attempts per lead, calls per agent per hour, agent occupancy and idle time, abandoned and failed calls, lead penetration rates and campaign-level performance • Conduct regular campaign reviews and implement measurable improvements • Produce daily and weekly performance reports • Monitor dialer dashboards and identify real-time performance changes • Analyze lead performance across providers and campaigns • Provide data-supported recommendations to management • Maintain records of dialer configuration changes and their performance impact • Manage dialer campaign settings, user permissions, call dispositions and operational configurations • Troubleshoot connection issues, call routing problems and system errors • Work with dialer providers, VoIP carriers and technical support teams • Maintain reliable dialer operation during Australian business hours • Support CRM, lead provider and dialer integrations • Ensure compliant calling operations under applicable Australian telecommunications, privacy and outbound telemarketing requirements

🎯 Requirements

• Minimum 3–5 years of hands-on experience managing outbound dialer operations • Strong working knowledge of predictive, progressive and power dialing • Proven ability to optimize outbound contact rates and agent productivity • Extensive technical knowledge of outbound dialer systems • Experience improving campaign performance • Knowledge of Australian health insurance dialing strategies • Ability to manage outbound caller ID numbers, calling number rotation, phone number reputation, spam flags and carrier spam detection • Experience working with telecommunications providers, VoIP carriers and technical support teams • Ability to support CRM, lead provider and dialer integrations • Knowledge of applicable Australian telecommunications, privacy and outbound telemarketing requirements • Ability to work AU/Australian business hours

🏖️ Benefits

• Competitive compensation package aligned with your skills and experience • Comprehensive HMO coverage, including a free dependent on Day 1 • Employee referral program with rewarding incentives • 20 days of annual leave • Engaging team activities and events • Flexible work environments • Career growth opportunities • Supportive leadership • Build strong, high-impact connections with key stakeholders across the business • Take part in client engagement initiatives