Customer Service, Contracts Administrator

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🕒 November 25, 2025

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OutsourcedIn

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛍️ eCommerce

🤝 B2B

eCommerce • B2B

OutsourcedIn is a turnkey e-commerce solutions provider that helps manufacturers and brand owners sell direct-to-consumer while integrating with their existing ERP/CMS. The company offers a closed-loop platform with fast implementation, feed and retail API management, data capture and SEO optimization, plus design, marketing, IT consulting, and fully supported warehousing/3PL and fulfillment services. OutsourcedIn positions itself to give brands control over digital commerce, increase profitability, and expand into marketplaces without replacing internal systems.

📋 Description

• Provide professional customer service and respond promptly to client inquiries via phone, email, or chat • Prepare, issue, and track building contracts, variations, and related documentation • Coordinate client onboarding by gathering project information, permits, and compliance requirements • Liaise with internal teams such as estimating, design, and site supervisors to ensure project readiness • Maintain accurate client and project records in CRM and project management systems • Follow up on contract signatures, deposits, and progress payments • Support with compliance and warranty documentation submissions • Perform general administrative duties to assist the building and project management team

🎯 Requirements

• Experience in customer service or contract administration within the building or construction industry (required) • Strong attention to detail and ability to manage multiple priorities • Excellent written and verbal English communication skills • Proficient in MS Office, CRM systems, and document management tools • Highly organised, proactive, and comfortable working independently in a remote setup

🏖️ Benefits

• 100% work-from-home setup • Supportive and collaborative Australian team environment • Exposure to diverse building and construction projects • Long-term career growth opportunities • Competitive package based on experience