Collections Officer

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🕒 February 6

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Make outbound phone calls to clients regarding payment status and overdue accounts • Contact references and guarantors when required to assist in collection efforts • Send payment reminders via phone, email, or messaging in a professional and courteous manner • Document all client communication and follow-up activity accurately in the CRM or tracking system • Negotiate payment arrangements when appropriate and follow through to ensure compliance • Coordinate with internal teams for loan processing, account updates, and payment posting • Verify client information, account details, and payment history to support collections efforts • Update records to reflect payment commitments, promises to pay, and outcomes of communication • Assist with account reconciliation and tracking of outstanding balances • Maintain compliance with company policies and relevant regulations regarding collections • Provide regular reports on collections activity and status of accounts

🎯 Requirements

• Up to 2 Years of Experience in collections, accounts receivable, or customer service-related roles • Strong phone presence and confidence making outbound calls • Excellent communication and negotiation skills • Detail-oriented with strong organizational abilities • Ability to handle sensitive conversations professionally and empathetically • Comfortable tracking data, updating records, and managing follow-ups • Proficient with CRM or account management systems

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.