Customer Support – Voice

🕒 February 4

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 66%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Manage inbound and outbound calls, texts, and messages with homeowners, providing clear, professional support for service inquiries, scheduling, and updates while maintaining a strong, neutral or American-accented communication style • Build and manage daily job schedules, assign technicians efficiently, and coordinate routes to maximize productivity across service areas while ensuring timely arrivals • Proactively notify customers ahead of appointments with arrival windows, confirmations, and real-time updates to improve customer experience and reduce no-shows • Accurately input, update, and manage all leads from multiple sources (calls, messages, inquiries) within the CRM, ensuring complete visibility of pipeline and job status • Handle day-to-day administrative workflows including job tracking, technician coordination, and maintaining organized records to support a smooth-running service operation • Handle client concerns, service questions, and post-job follow-ups with a focus on retention, satisfaction, and long-term relationship management

🎯 Requirements

• Minimum 3-5 years of experience in customer support, dispatch, office administration, or service-based operations (home services industry experience preferred) • Strong spoken and written English with a clear, neutral or American-accented voice suitable for direct client interaction and phone-based support • Proven ability to manage technician schedules, coordinate service routes, and handle real-time adjustments in a fast-paced service environment • Hands-on experience working within CRM systems, including lead entry, pipeline management, and maintaining accurate customer data across multiple input channels • Ability to confidently handle client concerns, resolve issues, and maintain strong customer relationships to support repeat business and positive reviews • Highly organized, proactive, and capable of managing office and dispatch responsibilities independently without becoming a bottleneck in daily operations.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.

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