Instructional Designer

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🕒 November 12, 2025

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Design and develop engaging, learner-centric training programs for call centre agents and ENGIE retail staff, including onboarding, systems training, product knowledge, and soft skills. • Create digital and blended learning solutions using instructional design principles and adult learning theory. • Develop training materials such as eLearning modules, facilitator guides, presentation packs and assessments. • Support the ENGIE Training team to deliver Train-the-Trainer sessions for both onshore and offshore channel partners (virtually). • Support the ENGIE Training team to conduct detailed training needs analysis to help identify skill and knowledge gaps resulting from business changes or projects and recommend appropriate learning interventions. • With the direction of the ENGIE Training team, consult and collaborate with subject matter experts and stakeholders to scope, plan, and align training programs with business needs. • Maintain and update training materials, resources, and procedures in line with compliance requirements and as directed by ENGIE. • Ensure content is reviewed, approved, and stored appropriately for governance. • Upload training material to learning platforms (e.g. ‘Rise-Up) and enrol learners where applicable. • Track and report on training completion, maintain training records, and reconcile data using tools. • Review and refresh recurring and induction training materials to ensure relevance and accuracy as required by ENGIE.

🎯 Requirements

• Instructional Design & Learning Expertise • Experience with adult learning principles and call centre training (sales, customer service, compliance, and systems training). • Proficiency in eLearning tools (e.g., Articulate 360). • Ability to design for blended learning (online, facilitator-led, microlearning). • Cultural & Communication Awareness • Understanding of Australian workplace culture and communication styles. • Ability to localise content for Australian audiences (tone, examples, language nuances). • Excellent written English with attention to grammar and clarity. • Collaboration & Stakeholder Engagement • Experience working with remote teams and cross-functional stakeholders. • Ability to interpret briefs and translate business needs into engaging learning. • Comfortable with feedback loops and iterative design. • Technical & Project Skills • Familiarity with Learning Management System platforms (e.g Rise-Up). • Basic graphic design and video editing skills. • Strong time management and ability to work independently.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.