Social Media, Sales Support Specialist

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🕒 February 11

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Schedule and publish social media posts across platforms (e.g. Facebook, Instagram, LinkedIn) • Design engaging social media content using Canva or similar tools • Adapt content to align with brand guidelines, campaigns, and promotions • Monitor comments and messages and respond in a timely, professional manner • Maintain a content calendar in line with internal SOPs • Answer inbound customer calls, emails, and social media enquiries • Qualify inbound leads by gathering key information (needs, budget, timeline, decision-maker status) • Accurately log lead details into CRM or tracking systems • Dispatch qualified leads to the appropriate sales team member • Follow up with prospects where required to ensure smooth handover • Assist the sales team with preparation of sales support documentation • Create and update order forms, quotes, and client onboarding documents • Ensure all sales documentation is accurate, complete, and compliant with internal processes

🎯 Requirements

• Min 2.5 years Proven experience in social media posting, basic graphic design, and use of tools such as Canva across platforms including Facebook, Instagram, and LinkedIn • Strong verbal and written communication skills, with confidence handling inbound customer enquiries via phone and digital channels • Experience in lead qualification, customer service, or sales support, including creating order forms, quotes, and sales documentation • Comfortable working with CRMs and internal systems (e.g. HubSpot, Zoho, Salesforce), with familiarity in reporting or basic analytics considered an advantage • Highly organised and detail-oriented, able to multitask, manage competing priorities, and work effectively within SOP-driven, structured processes.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.