Frontend Helpdesk Engineer

Job not on LinkedIn

🕒 January 23

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Outtask

51 - 200 employees

Founded 2011

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Outtask is an outsourced global hiring firm that helps companies scale teams worldwide by providing end-to-end international recruitment services. It connects businesses with vetted permanent hires, contractors, and executive candidates across borders, handles cross-border compliance and local market expertise, and streamlines hiring through technology-driven workflows and tailored RPO solutions to reduce time-to-hire and cost.

📋 Description

• Act as the first-level support for end users via calls, emails, and ticketing systems • Log, track, prioritize, and resolve incidents and service requests • Perform initial troubleshooting for hardware, software, and connectivity issues • Provide frontend support for desktops, laptops, printers, and peripherals • Handle password resets, account unlocks, and basic user management activities • Support Office 365 and Google Workspace-related issues • Document solutions, troubleshooting steps, and user interactions accurately

🎯 Requirements

• 2–4 years of experience in IT Helpdesk / Service Desk roles • Strong knowledge of Windows and macOS troubleshooting • Basic troubleshooting of hardware, software, printers, and peripherals • Working knowledge of Active Directory / Azure AD • Basic experience with Office 365 and Google Workspace support

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development

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