Call Center Sales Intake Specialist

🔥 0 minutes ago

🇩🇴 Dominican Republic – Remote

💵 $5 - $8 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ovation Law Firm

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.

📋 Description

• Respond to incoming inquiries via phone, web forms, and chat in real time • Conduct concise 5–8 minute discovery calls to gather and assess incident information, injuries, liability, and insurance status • Apply proprietary scripts and strict qualification criteria to determine whether cases fit partner legal teams • Use an assumptive, sales-minded approach to perform live warm transfers to partner legal teams or schedule callbacks for qualified leads • Accurately document caller information, case details, and outcomes in Salesforce • Manage follow-ups for pending leads, maintain an organized pipeline, and re-engage prospects not ready to proceed initially • Serve as the first point of contact for individuals seeking legal help after an injury • Listen, qualify, and introduce potential clients to partner legal teams

🎯 Requirements

• Strong English communication skills (C1 level), both verbal and written • Fully bilingual, fluent in both English and Spanish, with the ability to seamlessly support callers in either language • At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment • Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly • Sales-minded approach focused on educating callers and guiding them toward taking action on their personal injury matter • Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously • Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace • Laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher • Stable internet connection with a minimum speed of 25 Mbps • Availability to work U.S. business hours • Willingness to use time-tracking software • Resumes must be submitted in English • Must be located in LATAM • Personal injury intake experience and Salesforce experience are preferred but not required

🏖️ Benefits

• Performance based incentives • 100% remote work environment • 10 paid time-off (PTO) days per year • Opportunity to work closely with leadership and legal professionals in a growing, modern law firm