Legal Intake Specialist – Lemon Law

🕒 6 days ago

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Ovation Law Firm

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

👥 B2C

B2C

Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.

📋 Description

• Respond to incoming inquiries via phone and web forms, providing prompt, attentive support to consumers seeking legal assistance for defective vehicle (lemon law) claims. • Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential lemon law case details, including vehicle information, defect history, repair attempts, warranty status, and purchase or lease details. • Use an assumptive, consultative approach to guide qualified consumers through the next steps of representation, including initiating the retainer process and coordinating timely follow-ups as needed. • Accurately document all caller information, case details, and outcomes in Hubspot, ensuring data accuracy and completeness. • Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact.

🎯 Requirements

• Strong English communication skills (C1 level), both verbal and written. • Fully bilingual, fluent in both English and Spanish. • At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment. • Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly. • Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.

🏖️ Benefits

• Competitive compensation commensurate with experience. • Yearly bonus. • 100% remote work environment. • 10 Paid time-off (PTO) days per year. • 3 Paid US holidays per year. • Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.