SMB Customer Success Manager

🔥 13 hours ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Overjet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏥 Healthcare

🛡️ Insurance

🤖 Artificial Intelligence

💰 $42.5M Series B on 2021-12

Healthcare • Insurance • Artificial Intelligence

OVERJET is a dental AI platform that provides AI-native imaging, diagnostic support, patient education tools, and revenue-cycle automation for dental practices, DSOs, insurers, and educators. Its products include FDA-cleared AI for clinical analysis, IRIS AI-native imaging that enhances X-ray images, insurance verification and claims automation, credentialing and provider data management, and analytics to improve clinical quality and operational efficiency. OVERJET combines artificial intelligence and SaaS delivery to help clinicians detect oral disease more accurately, streamline insurance workflows, and align providers and payers to improve oral health outcomes.

📋 Description

• Onboard new customers through setup, training, and platform best practices • Build and maintain customer relationships as the primary point of contact • Understand customer goals, challenges, and usage patterns • Monitor customer health and engagement to identify retention and expansion opportunities • Provide product expertise and troubleshooting support • Collaborate with support, product, and engineering teams to resolve issues • Gather customer feedback and advocate internally for product improvements • Maximize customer value, reduce churn, and solve complex customer challenges

🎯 Requirements

• Currently a practicing dentist in Egypt • 3+ years of professional work experience • Experience in B2B SaaS owning a high volume book of business and/or in dentistry preferred • Excellent communication and interpersonal skills • Exceptional organizational skills • Excitement to learn about artificial intelligence and dentistry • Strong work ethic to achieve results in a high-growth startup environment • Ability to work full time Monday-Friday, 3pm-12am Cairo time • Completed, waived, or in-progress Egyptian military requirement while still able to work • Current residence in Egypt

🏖️ Benefits

• Role paid in USD • Remote work arrangement