Customer Support Representative, Mandarin Speaking

🔥 1 minute ago

🌐 Costa Rica, Mexico, +1 more countries – Remote

🇨🇷 Costa Rica – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote

💵 $20k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

💰 $120M Series C - Owner on 2025-05

Food & Beverage • Marketing • Consulting

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Serve as a first human connection for restaurant owners and guests using Owner’s AI-native local-business platform • Deliver timely, accurate, empathetic support through high-volume inbound phone calls, chats, and emails • Manage multiple concurrent conversations and tasks while maintaining organization, prioritization, accuracy, and follow-through • Take ownership of complex or high-priority issues and drive end-to-end resolution • Meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions clearly and thoroughly in Salesforce • Collaborate with teammates in Slack to provide consistent, high-quality support • Share knowledge, feedback, and best practices with the support team • Identify recurring issues and surface insights to improve tools, processes, and documentation

🎯 Requirements

• 3-5+ years of customer support or customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment • Proven success in a high-volume, fast-paced support role with clear performance expectations • Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both languages • Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment • Demonstrated ability to support teammates through mentoring, training, or serving as a subject-matter expert • Experience working in a CRM environment (Salesforce preferred), and familiarity with telephony systems such as Intercom, TalkDesk, or similar tools • Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure • Ability to stay calm, respectful, and solution-oriented in time-sensitive or high-pressure situations • A reliable home workspace with stable, high-speed internet and minimal background noise • Open weekend availability and flexibility to work both morning and evening shifts • Background in hospitality, restaurants, retail, or other high-volume, customer-facing service environments is a bonus • Experience supporting restaurant owners, small business owners, or hospitality-focused businesses is a bonus • Familiarity with support metrics such as CSAT, QA, FCR, and SLAs is a bonus • Experience working on a remote or distributed team and collaborating across time zones is a bonus

🏖️ Benefits

• Comprehensive health coverage • Remote work flexibility • Work-from-home stipend • Unlimited paid time off (PTO) • Extra perks and fun benefits • Paid training period (4-6 weeks) • Company-provided laptop