Customer Success Manager

🕒 August 21

🇨🇷 Costa Rica – Remote

💵 ₡20M / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

Food & Beverage • Marketing • Consulting

Owner. com is an all-in-one platform designed to manage a restaurant's digital presence. It empowers restaurant owners by providing them tools for websites, online ordering, marketing, recruiting, and more, enabling them to regain control over their customer relationships and combat high fees imposed by larger corporations. The team is passionate about innovation and customer support.

📋 Description

• Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle • Engage with the most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks • Generate brand ambassadors and uncover expansion opportunities to drive growth • Provide feedback to cross-functional teams to influence product and offering development • Deliver a world-class customer experience in collaboration with Launch and Support teams • Help customers improve ROI through strategic, personalized advice and solutions • Drive customer retention by reducing churn and enhancing satisfaction • Refine health metrics and scale customer success across the customer base • Uncover and drive growth opportunities to expand Owner.com’s footprint • Maintain a high volume of daily customer calls and meetings • Use data to guide customer interactions and strategic decisions

🎯 Requirements

• 2+ years of experience in a Customer Success or Account Management role • Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results • Experience with Customer Success tools, including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase • Background in B2B2C, ideally within the food/hospitality and technology space • Familiarity with industry trends and competitive dynamics • Commitment to personal growth and continuous development • Full fluency in English: reading, writing, and speaking • Ability to maintain a high volume of daily calls and meetings while effectively managing time • Strength in objection handling and deescalating challenging conversations • Ability to quickly context-switch to address diverse customer needs • Ability to interpret and leverage data to inform customer interactions and strategic decisions • Strategic thinking and ability to engage in challenging conversations to influence customers • Ability to prioritize a pipeline and intervene early with accounts at risk of churn • Solution-oriented mindset with a big-picture perspective • Grit, adaptability, and ability to navigate ambiguity • Bonus: Experience working in a restaurant

🏖️ Benefits

• Comprehensive health coverage • Remote-first work environment • Unlimited PTO • Extra fun perks

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