Customer Success Manager – LATAM

🕒 June 2

🌐 Colombia, Argentina, +1 more countries – Remote

🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote

💵 $30k - $40k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 42%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

Food & Beverage • Marketing • Consulting

Owner. com is an all-in-one platform designed to manage a restaurant's digital presence. It empowers restaurant owners by providing them tools for websites, online ordering, marketing, recruiting, and more, enabling them to regain control over their customer relationships and combat high fees imposed by larger corporations. The team is passionate about innovation and customer support.

📋 Description

• Own a portfolio of POS customers throughout the post-go-live lifecycle • Drive full product adoption across Owner’s Core Online Ordering platform and Point of Sale • Coach customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth • Conduct Value Reviews linking product usage to business outcomes including MoM sales growth, conversion, in-store revenue and digital channel performance • Identify and mitigate churn risk by monitoring customer health signals • Proactively engage at-risk customers and manage cancellation conversations • Collaborate with Product, Launch, Support and Sales to surface customer insights, improve the product and identify growth opportunities • Help build POS playbooks, processes, SOPs and scalable frameworks • Help restaurant owners achieve measurable ROI from Owner’s platform • Drive retention in Owner’s newest customer segment • Shape the POS customer journey and define scalable team operations • Surface product insights and influence Owner’s roadmap

🎯 Requirements

• 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company • Experience with targets including NRR, GRR and/or retention metrics • Working knowledge of POS hardware, payment processing technology and in-store restaurant operations • Proven track record of managing customer churn and driving product adoption in a SaaS environment • Expertise with Salesforce, SalesLoft, Claude, Notion and Slack • Background in B2B2C, ideally within the food/hospitality and technology space • Familiarity with industry trends and competitive dynamics • Commitment to personal growth and continuous improvement • Strong customer-centric approach • Strong communication and negotiation skills, including uncovering pain points, objection handling and de-escalation • Proficiency in interpreting data to identify trends, wins and opportunities • Creative problem-solving and ability to manage challenging customer situations • Process-oriented thinking • Grit, adaptability and comfort navigating ambiguity

🏖️ Benefits

• Comprehensive health coverage • Remote-first workplace • Unlimited PTO • Extra fun perks

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