Client Success Manager

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🕒 March 6

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Shadow Light Studios

WebsiteLinkedInAll Job Openings

1 - 10 employees

📱 Media

🤝 B2B

Media • B2B

Shadow Light Studios is a growth marketing and content production studio that builds repeatable content systems to drive audience growth, engagement, and revenue for brands. They offer end-to-end services across strategy and ideation, pre-production, on-set direction, post-production (short-form editing for TikTok, Instagram Reels, YouTube Shorts), and ongoing organic social strategy and reporting. Shadow Light positions itself as a full-service partner for businesses seeking scalable, retention-focused video content and project coordination to turn attention into conversions.

📋 Description

• Own every major client relationship end to end. • Run regular strategy calls with founders doing 7 and 8 figures monthly. • Build retention roadmaps that keep clients locked in for years. • Generate AB testing ideas that move revenue needles by hundreds of thousands. • Brief Klaviyo managers on dedicated flows and campaigns for each brand. • Handle 99% of client communication. Clients talk to you, not the team. • Onboard new million dollar accounts with kickoff calls and goal alignment. • Drive weekly revenue strategy for key clients using performance data. • Plan monthly promotional calendars that maximize seasonal revenue. • Analyze copy and creative for campaigns that generate massive returns. • Evaluate new tools and apps that could 10x client results. • Work directly with the PM and the team to execute at agency speed.

🎯 Requirements

• Proven client facing experience as CSM, account manager, or similar role. • This is key. Solid understanding of email marketing and ecommerce fundamentals. • Copywriting background is non negotiable. You review and critique copy with confidence. • Organized and structured. You manage large portfolios without dropping anything. • Proactive by default. Clients never chase you, you chase results for them. • Impeccable spoken and written English. All clients are US based high performers. • Available from 4 PM CET or 9 AM EST depending on your timezone. • Huge plus if you have agency experience working with premium DTC brands.