Customer Support Representative

🕒 July 8

🇨🇷 Costa Rica – Remote

💵 $20k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

Food & Beverage • Marketing • Consulting

Owner. com is an all-in-one platform designed to manage a restaurant's digital presence. It empowers restaurant owners by providing them tools for websites, online ordering, marketing, recruiting, and more, enabling them to regain control over their customer relationships and combat high fees imposed by larger corporations. The team is passionate about innovation and customer support.

📋 Description

• Consistently deliver a hospitality-driven, empathetic call and message tone that reflects Owner’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations • Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests • Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams • Take ownership of complex or high-priority issues, using structured problem-solving, sound judgment, and clear communication to drive resolution • Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability • Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience • Share knowledge, feedback, and best practices that raise the bar for the entire support team • Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams

🎯 Requirements

• 3-5+ years of customer support or customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment • Proven success in a high-volume, fast-paced support role with clear performance expectations • Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both languages • Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment • Demonstrated ability to support teammates through mentoring, training, or serving as a subject-matter expert • Experience working in a CRM environment (Salesforce preferred), and familiarity with telephony systems such as Intercom, TalkDesk, or similar tools • Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure • Ability to stay calm, respectful, and solution-oriented in time-sensitive or high-pressure situations • A reliable home workspace with stable, high-speed internet and minimal background noise

🏖️ Benefits

• comprehensive health coverage • remote work • WFH stipend • unlimited PTO - plus extra fun perks!

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